You have access to accessibility features while using Amazon Prime, which can enhance your experience. One of these is the option for audio description, which reads out a description of what is now on the screen.

This feature is crucial for some Amazon Prime customers’ overall satisfaction with the programme. The user has the option to toggle the audio description feature on and off. Sometimes it happens that the audio description plays when it isn’t supposed to.

This manual offers some thorough troubleshooting techniques that may help you identify the root causes of your audio description playback problems.

Amazon Prime Audio Description Won t Turn Off

The audio description feature may not be functioning as intended for a few frequent causes. The list that follows can assist you in determining the root of your problem and provides thorough troubleshooting techniques that might help you fix it if you are having problems getting the audio description feature to turn off.

1. English Audio Description is Turned On In The Shows Settings

The show’s settings, which occasionally function separately from your global audio description settings, may have unintentionally enabled the audio description option.

In the menu, you can turn on audio descriptions for a specific programme, overriding your default setting and starting the audio.

Adjust the show’s audio description settings as Fix 1.

You should first pause the programme or movie you are watching. After doing so, press up twice on your remote to highlight the icon toolbar that houses the audio and languages options. You have the choice of English audio or English with Audio Description from this menu.

Change the English to When the audio description option is set to English only, the feature will not be available for that specific programme.

Fix 2: Change the language from American English to Canadian English

Change your audio settings from English US to English Canada if you are having issues with audio description when using Amazon Prime. This setting can occasionally encourage the Amazon Prime application to fix any issues that could be preventing your audio description function from playing properly.

To accomplish this, just:

1. Pause the TV show or movie that is giving you trouble right now.

2. Once you have done this, press up on your remote twice to highlight the menu that contains the audio and languages tab.

3. Click into this tab and there you will find the option to change your audio from English US to English Canada.

You will generally not be able to tell a difference with the audio but it can cause the audio description to stop playing.

3. Cast the programme from your phone to your television.

Screen casting from your phone or tablet can help solve your audio description playback issues.

The Amazon Prime application is compatible with most smart TVs for screencasting and can be a good workaround option if you cannot get the issue to resolve while using the application on your TV or console.

2. You Have Encountered A Bug

Like any software application, Amazon Prime is subject to bugs and glitches that can cause the app to not function correctly. These types of errors are generally no fault of the user and resolve themselves rather quickly.

While it is rare to encounter a bug or a glitch, it is still a possibility. Use the troubleshooting methods below to help encourage any bugs and glitches to be resolved.

Fix 1: Clear Your Cache

Your Amazon Prime cache stores data on your app usage and uses it to help speed up the startup process. These files can sometimes become corrupted and fragmented, which can cause errors like the audio description feature working incorrectly.

Clearing your cache will remove these potentially erroneous files and start the cache over fresh. You will not lose any of your saved data by clearing your cache.

Fix 2: Reinstall the App

Just like the files in your Amazon Prime cache, the application files can become corrupted or damaged, causing the app to not function properly. When this happens, it is best to consider doing a full reinstall of the Amazon Prime application on your device.

A reinstall will remove any damaged files that could have been causing your audio description issues and replace them with fresh copies. A reinstall is a good troubleshooting method to consider when trying to solve a variety of problems with the Amazon Prime application.

Fix 3: Turn Off the TV

Restarting your TV can sometimes help encourage your audio description issues to resolve themselves. This is especially relevant if you are using the Amazon Prime application through your smart TV. A quick restart of your TV can help push any recent audio changes to be applied.

Fix 4: Wait For the Problem to Fix Itself

Most audio description issues are caused by bugs or glitches. Since that is the case, the easiest thing you can do to solve these types of problems is to simply wait for the problem to resolve itself.

Try pausing your show for a few minutes and then resuming to see if that solves your issue. Sometimes the application needs some time to reconcile any changes or recognize the user settings. Waiting for a little while will give it the time it needs to fix these problems on its own.

Fix 5: Sign Out and Sign Back In

Consider signing out and back into the Amazon Prime application to help encourage the app to recognize any new or previous user settings regarding the audio description feature. Signing in and out of your account is another troubleshooting method that could cover and resolve several different issues with the Amazon Prime app.

Fix 6: Reset All Setting On the Device

In the Amazon Prime settings menu, you will find the option to reset all of the current user settings in the app to default. This can be a good fix if you are using several custom settings and are not sure which one is causing the problem.

After resetting all of the settings on in the Amazon Prime app on your device, you will be able to customize them one by one and try and identify the setting that was causing your audio description issue.

Fix 7: Consult The Internet For Help

Guides like the one you are currently reading can be a valuable resource when trying to solve any problem regarding Amazon Prime. This guide in particular has provided you with key causes and troubleshooting methods related to the audio description playback feature on Amazon Prime.

Fix 8: Check Internet Connection

If your internet connection is out, it could cause playback problems including the audio description feature working incorrectly. Always be sure that you have access to a stable internet connection before trying to use the Amazon Prime app.

Consider restarting your router if you are experiencing internet issues. If that does not solve your problem, you should contact your internet service provider to find out more information about your outage.

Fix 9: Contact Amazon Prime

If you are experiencing persistent issues with your Amazon Prime application, you should consider contacting Amazon Prime so they can investigate your issue further.

You should only consider this once you have attempted all of the troubleshooting methods listed above, as Amazon support will likely suggest many of the methods on this list.

You can contact Amazon Support on their website. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Amazon Support.

Amazon Support will walk you through any troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue.

This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Amazon Support will do all they can to get your application functioning properly.

3. Your Settings Are Wrong

If you are using audio settings that are not compatible with your application, you could experience errors with the audio description feature. Examples of settings that could cause this problem are incorrect languages or playback speeds.

Fix 1: Change The Language

If you are having audio description issues, you should consider changing the language that you are using to one that is native to your TV and area. Using the wrong language can sometimes trigger the audio description application to play without being told to.

4. Your Amazon Prime App Is Out Of Date

Your Amazon Prime application depends on regular updates to stay fully functional. If you find that you have fallen behind on your application updates, you will typically start to experience functionality errors much more frequently.

The free Amazon Prime updates add bug fixes and quality of life optimization for the user. Without these, you risk your app becoming increasingly buggy till eventually, you are unable to use it.

Fix 1: Update Amazon Prime

Amazon Prime will automatically notify you of any updates that are available for your application. You should promptly download and install these updates so that they can be applied and reflected in the app.

Updates apply important patches and fixes to your application that could potentially fix the problem that you are currently experiencing.

It can be easy to fall behind on application updates but if you wish to keep your Amazon Prime app functioning as intended, then you should keep your application as up-to-date as possible.

How To Prevent Audio Description Problems on Amazon Prime

Now that you understand some of the causes of audio description problems on Amazon Prime, as well as ways to troubleshoot them, you can examine a few ways that you can help prevent any future errors regarding audio descriptions in the Amazon Prime app.

It is wise to get into the habit of preventative measures, as they can keep your application functioning as intended.

1. Keep Amazon Prime App Updated

As previously stated, you must keep your Amazon Prime app updated to the most current software version. Doing so can help you avoid bugs and glitches that have been known to commonly cause issues with the audio description feature.

2. Use The Right Audio Settings

Using the right audio settings, such as the correct language and playback speed, can help ensure that you do not commonly encounter errors regarding the audio description playback feature.

3. Use A Stable Internet Connection When Using Amazon Prime

Amazon Prime depends on a stable internet connection to communicate any user settings and reflect them while watching a movie or show on the application. Always check beforehand that you have a stable internet connection before attempting to use the Amazon Prime application.

4. Update Your Streaming Device

Many users access the Amazon Prime application through means other than their smart TVs. If you have a streaming device such as a console or Amazon Firestick, these devices depend on updates to function properly just like the Amazon Prime app itself.

Making sure that you keep all of your devices that you access the Amazon Prime application on the update is vital to keep your Amazon Prime app working properly.

Final Thoughts

The Amazon Prime app s audio description features are one of the most important accessibility aspects that the app has to offer. This feature can help users who are visually impaired enjoy the Amazon Prime app by providing detailed descriptions of what is currently showing on the screen.

The technology involved in implementing a feature like this is impressive and Amazon should be commended for going above and beyond to make the Amazon Prime app accessible for all types of users.

This guide has provided you with a detailed breakdown of all the different causes of the audio description feature not working properly. With the knowledge in this guide, you can now properly identify and address any issue that you might encounter regarding the audio description feature while using the Amazon Prime application.

Having the audio description feature play suddenly can ruin the immersion of a show or movie and be generally frustrating to deal with. Use this guide to help you avoid these issues in the future and troubleshoot any issues that you are currently experiencing.

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